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- The purpose of this monthly eletter is to foster progressive front line customer support in the public sector.
- Please forward it to others you know in help desks and call centers at all levels of Government.
- Be sure to visit the web site for our community of practice at
- Your comments, items for sharing, and subscription changes are always welcome at
- Issue date is usually very near the first of each month.
The USA Services Partners meeting on March 7th will feature a session on the continuing work of the Citizen Service Level
Interagency Committee. Contact information is listed in events below, and the Committee’s report is linked from the bottom
of our web site.
HDI Session Reminder
Remember to join me for session C-1, “Customer Support in Government Organizations” if you’re attending the upcoming Help Desk
Institute annual conference in Nashville. I’m bringing a diversity of handouts I think you’ll enjoy!
Government Customer Support Conference 2006
This year’s draft conference program is now posted at
Bookmark it, watch it evolve, and plan to join us in Arlington June 14-15!
Government Customer Support Excellence Awards for 2006
The judges are at work and all finalists will be notified on or before March 15th.
VOICE OVER IP
ADVICE TO SHOPPERS
CONTACT CENTER LESSONS
STATE LIVE HELP
DATA REMOVAL GUIDE
FED IT BUDGET
WEB MANAGER UNIVERSITY
Scott, a city manager, is looking for a pointer to grants which would help with implementation of 311 services.
"Good to Great and the Social Sectors" -- Jim Collins
Art of Customer Care, Atlanta, March 5-7
Government Performance Summit, Washington, April 3-5
IT Leaders Conference, Palm Desert, March 5-7
USA Services Partners Meeting, Washington, March 7
-- Phone: 202-501-1802
FOSE, Washington, March 7-9
E9-1-1 Institute Honor Awards Gala, Washington, March 8
-- Phone: 202-292-4603
Framework for FISMA, Washington, March 10
Leveraging Open Standards, Washington, March 14
-- Phone: 202-501-4083
Designing IT for Survivability, Washington, March 14
Von Conference, San Jose, March 14-17
Help Desk Institute Annual Conference, Nashville, March 19-22
Effective IT Performance, Washington, March 22-23
How Will Our World Look Digitized? Washington, March 23
Contact Center World, Dallas, March 28-30
[Discount code P600-FRIEND]
Enterprise Architecture, Washington, April 5-6
Knowledge Management Conference, Washington, April 19-21
IT Certification and Accreditation, Las Vegas, April 24-25
STI Knowledge Summit, Orlando, April 26-27
"There are no traffic jams along the extra mile.",
-- Roger Staubach