Government Customer Support Update
for June 2007

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Congratulations GCSEA Winners!
This year's Government Customer Support Excellence Award winners are:

  • Teamwork: IRS Employee Resource Center
  • Technical Excellence: Military Health System Network Operations Center
  • Customer Focus: Navy Global Distance Support Center
  • Overall Excellence: Connecticut Business Response Center/Smart Start Licensing Center

Thanks again to all entrants -- your narratives were truly impressive. The opening of nominations for the 2008 awards will announced here this fall. Stay tuned!

USA Services Partner Meeting
This program on Thursday, June 7th in Washington will feature results of a Federal government-wide assessment of citizen service activities. For details, contact

Thanks to Janice & Staff!
Janice and her staff at District of Columbia's Unified Communications Center were great hosts for our tour of their beautiful new facility following this year's Government Customer Support Conference. The diverse scope of their work and their enthusiasm for it provided us a very educational and memorable experience. Look for another great site tour opportunity in conjunction with GCSC '08!


Software as a Service

Internet Confidence

Wireless Productivity

Municipal Wi-Fi

Fed Desktop Standard

Podcasting & Captioning


Mobile Citizen Interactions


Citizen Service Expectations

Employee Satisfaction

Pace of Change

Collaboration Infrastructure


Government Portals Case Study
June 21

-- EVENTS --

Management of Change
Richmond, June 3-5

USA Services Partner Meeting
Washington, June 7
-- E-Mail:

Service Oriented Architecture
Washington, June 13

Collaborative Technologies
Chicago, June 18-21

Transformational eGovernment
Denmark, June 21-22

GMIS Conference
Reno, June 24-27

Business Continuity Forum
New York, July 17-18


The Meaning of the Constitution
-- Angela Holder and John Holder


"We all want to have 'world class practices.' In order to have them, you must decide what they are for your organization."
-- Ron Muns

Have a wonderful summer!

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