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We have an impressive group of 30 nominations for the seventh annual Government Customer Support
Excellence Awards. Our finalists will be announced here next month and winners will be announced on
April 28th at GCSC ’08 in Alexandria. Thanks and good luck to all nominees!
Cruisin’ in April
Watch for information here next month on a Potomac River networking dinner cruise Monday evening,
April 28th. It will depart from Alexandria near the GCSC ’08 site and is open to all who are
interested in networking with others on Government customer support, regardless of whether they
attend the conference. I hope you can join us!
We Want to Visit You!
We’re still taking expressions of interest to host some of our GCSC ’08 attendees for a briefing
and tour of a government customer support center in the DC area on Wednesday afternoon, April 30,
2008. Format, duration, and group size will be set by the host, with preference given to sites
accessible via public transportation. If your support center is interested, please email me.
Cell Phone Use
Power Line Broadband
Transparency Web Site
Federal Customer Service Enhancement Act
Customer Centric Processes
Webinar - State IT Governance
GIS Specialist Opening
Hays, Kansas – Closes January 31
Knowledge Manager Opening
Citizen Service Award Nominations
Close February 15
Customer Satisfaction Study
Robert at GSA would like to hear from government employees responsible for implementing customer
satisfaction programs as part of a study he is conducting. Participants will receive his results.
Email me if you’re qualified and interested!
DC Area, January 17
Miami, January 23-25
Austin, January 28-31
Call Center Summit
Coral Gables, January 28-31
Social Media for Internal Communications
San Francisco, February 4-7
Call Center Conference
Miami, February 13-15
Geographic Information Systems
Washington, February 20-22
Looking Ahead in ‘08
"E-governance will always become e-nuisance, if the automation is not preceded by suitable and
necessary administrative reforms."
-- Mohan Datar