Tens of thousands of front line personnel, supervisors, managers, directors, and
others who staff and administer internal help desks, public call centers,
multichannel customer contact portals, and other customer touch points at all levels
WHAT IS OUR MISSION?
Learning from private sector leaders in the global customer support industry
Promoting excellence in supporting Government’s internal and external customers
Fostering exchange of effective practices at the front lines of Government
Facilitating awareness of evolving trends in quality customer support
The Cgov eNews monthly eletter is available free to everyone in
our community of practice as well as all others who are interested in our community.
It is distributed near the first of each month. You can subscribe by clicking above.
Each year we recognize the organizations among us which excel in teamwork, technical
excellence, customer focus, and overall excellence with the Government Contact
Services Excellence Awards. Nomination calls are opened each fall in our eletter.