Government Contact Services
Community of Practice


The Cgov Contact Services Model

Today's Government Contact Services

WHO ARE WE?

Tens of thousands of front line personnel, supervisors, managers, directors, and others who staff and administer internal help desks, public call centers, multichannel customer contact portals, and other customer touch points at all levels of Government.


WHAT IS OUR MISSION?

  • Learning from private sector leaders in the global customer support industry
  • Promoting excellence in supporting Government’s internal and external customers
  • Fostering exchange of effective practices at the front lines of Government
  • Facilitating awareness of evolving trends in quality customer support

SUBSCRIBE TO OUR ELETTER

The Cgov eNews monthly eletter is available free to everyone in our community of practice as well as all others who are interested in our community. It is distributed near the first of each month. You can subscribe by clicking above.

Current Online Issue

Missed or lost an issue? Go to the ELetter Archives Page.


OUR ANNUAL AWARDS

Each year we recognize the organizations among us which excel in teamwork, technical excellence, customer focus, and overall excellence with the Government Contact Services Excellence Awards. Nomination calls are opened each fall in our eletter.

Nomination Guidelines

Questions?

Please direct questions regarding this community or this website, as well as conference speaker proposals, and eletter news items to daryl@cgovcop.org